Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- All gift cards sales are final
- All book, magazine and software sales are final
- All RC items (Vehicles, Parts and Accessories), opened or unopened, are not returnable
- Returned items may be subject to a 15% restocking / service fee.
- Lionel and certain other products must be returned to the manufacturer.
- Any item(s) purchased more than 15 days past the original date of purchase must be returned to the manufacturer.
All returns and exchanges must receive the approval of a Customer Service Representative before they will be accepted.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.